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In business world an employee has to work with all kinds of people. Working with different people means that there are going to be conflicts between individuals. Many companies are looking for employees that have taken part in conflict resolution training in their past. These employees can help in resolving conflicts and issues among their colleagues and become an asset to the management.
Knowing how to deal with conflicts, both internal and external helps businesses to thrive with productive workforce. This article will help you get a basic introduction about conflict resolution and how it can help an organization.
Why do we need it?
Conflict resolution is not limited to the corporate scene. It is needed in schools, government offices and even families. In business world conflict resolution used to be the sole responsibility of the managers and supervisors. However in modern business places employees are interacting with anyone they want to with tools like messenger, emails and social media. This means that employees have to take action themselves to resolve conflicts quickly.
Conflict resolution has been researched and studied for many years where numerous studies and results have helped identify key sources of conflicts along with strategies to tackle them. From talking to the conflicting individuals to mediating between them these conflict resolution strategies are being used widely across organizations.
Sources of conflict
As stated earlier there are various reasons for conflict to arise. For some it is the stress level. Many tend to fight or get angry with their colleagues under work stress. Deadlines, workload and also unable to understand your work can lead to conflict and requires attention from management.
Another reason attributed for causing conflict in organizations is communication breakdowns. Departments within an organization are working as clocks. They are all dependent on each other like gears in a clock. If communication breaks down between them these departments and their respective employees end up having conflicts.
Lack of accountability is also among major reasons why there are conflicts in workplaces. Lack of ownership and no checks and balances increases conflicts among employees. When someone commits a mistake and causes delays or losses they should be reprimanded for his mistakes. If lack of ownership and accountability are not tackled it easily destroys trust among employees and this permeates across teams and organizations.
How to deal with conflicts
Conflicts are natural. However it is imperative that you deal with them as soon as possible. Many organizations are now investing in conflict resolution trainings offered by consultants. A conflict resolution training prepares employees by teaching them skills to deal with problems at work, how to deal with conflicts with appropriate strategies and much more.
Having employees taking part in a conflict resolution training may not be enough. An organization needs to adopt certain principles and rules to ensure that conflicts are minimized and mitigated. For instance they should make sure that employees write their names and date all documents that they work on. This will help in increasing accountability and increase the feeling of ownership in organization. Organizations can also hold internal events like trips and team building events where departments can come together and take part in fun filled activities. These activities help in creating a friendly culture at workplaces and help tone down angry moods.
Conflict resolution is integral part of organization’s HR policies. An organization free of any conflict encourages growth and productivity whereas also helps in reducing employee turnover.